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Regulations OSK GAZeLka

Preliminary Provisions

These Regulations define the terms and conditions for the provision of services by the GAZeLka Driving School, operated by OSK ELKA SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Radarowa 26, 02-137 Warsaw, NIP 522-327-19-80, KRS: 0001060735, REGON: 526478651, hereinafter referred to as the “Driving School,” including the organization of driving courses, supplementary driving lessons, and the sale of vouchers.

The Driving School is responsible for:
a) organizing and conducting driving courses for the following license categories: B, B+E, C, C+E, D,
b) conducting supplementary driving lessons,
c) selling and redeeming vouchers for services provided by the Driving School,
d) providing appropriate conditions for the delivery of theory and practical training, in accordance with applicable legal regulations.

All individuals using the Driving School’s services are required to read these Regulations before entering into an agreement. The Regulations are available at the Driving School’s office and on the website prior to signing the agreement. Acceptance of the Regulations is a condition for participating in a course or using any other services.

Driving Course

§ 1 General Provisions

  1. The course includes online theory classes, practical classes and an internal exam.
  2. The Driving School undertakes to provide training in preparation for the driving license exam in accordance with best practices and current legal regulations.
  3. Students have the right to change instructors without giving a reason.
  4. The school also reserves the right to change instructors if necessary due to scheduling, staff availability, or other important circumstances.
  5. Students may withdraw from the course at any time without stating a reason. The withdrawal must be submitted by email to: kontakt@gazelka.pl. Refund terms are specified in § 2 of the Regulations.

§ 2 Course Fees and Payment Terms, Refunds

  1. The course fee includes:
    a) theory training – online,
    b) first aid training,
    c) practical training – driving lessons with an instructor in accordance with legal requirements. One practical lesson lasts 60 minutes,
    d) one internal practical exam.

    Any additional services or lessons (e.g., extra driving hours) are paid separately in accordance with the current price list. The current price list is available on the official GAZeLka Driving School website: https://www.gazelka.pl/en/price-list
  2. The course fee does not include: fees for medical examinations, state driving exams (at WORD), or the issuance of the driving license.
  3. Course fees may be paid in full or in interest-free installments according to the installment schedule.
  4. Payments can be made in three ways: in cash at any office, by traditional bank transfer, or via the Przelewy24 payment system. Przelewy24 allows payment by credit card or instant bank transfer.
  5. By making a payment via przelewy24.pl, you accept the terms and conditions of Przelewy24.
  6. If paying by traditional transfer, the transfer should be made at least 2 days prior to the scheduled lessons to ensure the payment is processed in time. For later payments, the student must present a printed bank confirmation before starting the lesson.
  7. Further driving lessons are scheduled in proportion to payments made – instructors cannot schedule new lessons unless payment for them has been received.
  8. If a student withdraws from the course for any reason or the agreement is terminated, the student is entitled to a refund of the course fee, minus the cost of the theory and practical lessons already taken (including access to the e-learning platform).
  9. The refund will be processed within 14 days of receipt of the student’s withdrawal statement or termination of the agreement. The refund will be transferred to the bank account used for the original payment or another account specified by the student in the withdrawal statement.

§ 3 Course Reservation and Price Guarantee

  1. The price offer is valid for 7 days from the date of the student’s declaration of intent to enroll. To reserve a spot, the student must pay at least the first installment within those 7 days. If the course price changes after the 7-day period, the student may withdraw from the course without incurring any costs. The Driving School guarantees a fixed course price for 4 months from the date of payment (either full or first installment), which is considered sufficient time to complete the theoretical and practical training.
  2. After this period, if the student has not used all practical hours, the Driving School reserves the right to adjust the cost of remaining hours according to current rates using the following formula: [(current course price / 30 practical hours) – (price at time of registration / 30 practical hours)] × unused hours = surcharge amount. In such cases, the student may withdraw from the agreement within 14 days of receiving the price change notice. The student will receive a refund minus the cost of completed theory and practice hours, and also for missed lessons caused by the student’s absence.

§ 4 Organization of Classes

  1. The student is required to regularly attend both theory and practical lessons, including using the provided e-learning platform, scheduling lessons, and arriving on time for practical classes.
  2. If the student has limited availability (e.g., due to travel, work, or other commitments) or fails to attend regularly, the course duration may be extended. This may also affect the availability of practical lesson slots.

§ 5 Absence from Lessons

  1. Students are responsible for remembering their lesson appointments – while reminder SMS messages are sent, it is ultimately the student’s responsibility to track their schedule.
  2. The school is not responsible for missed SMS notifications due to technical issues or other external factors.
  3. If a student fails to appear for a scheduled lesson, the instructor will wait up to 15 minutes and attempt to call the student.
  4. If there is no contact, the instructor may treat the student as absent and is not required to wait further.
  5. The Driving School will allow the student to make up missed practical lessons (missed due to the student’s fault) in available time slots. Immediate availability cannot be guaranteed, and making up lessons may extend the course duration. Each such make-up hour will be charged at the current rate for supplementary lessons.

§ 6 Cancelling or Rescheduling Lessons

  1. Students may cancel or reschedule lessons no later than 24 hours before the scheduled time. Instructor schedules are planned in advance; changes may result in delays in finding new slots.
    Rescheduling can be done:
    by phone – by contacting the instructor or the helpline (available Mon–Fri, 09:00–20:00),
    by email – at kontakt@gazelka.pl.

§ 7 Safety and Practical Lesson Rules

  1. Comfortable footwear is mandatory – flip-flops, high heels, or shoes with thick soles are not allowed as they may hinder driving.
  2. The instructor is responsible for the student’s safety and that of other road users.
  3. According to regulations, the instructor must ensure the smooth flow of traffic and avoid obstructing it.
  4. In situations requiring safety or traffic flow, the instructor may take control of the vehicle, including:
    – sudden braking,
    – steering intervention,
    – pressing the accelerator to avoid danger.
  5. Students must follow instructor instructions, especially in safety-critical situations.
  6. The Driving School reserves the right to verify the student’s sobriety at a police station if justified. If the student refuses or is found to be under the influence of alcohol or other substances, the lesson is terminated. The Driving School may allow the student to make up such lessons (missed due to the student’s fault), but cannot guarantee availability. Each hour will be charged at the current rate for supplementary driving lessons.

§ 8 Course Completion

  1. The course is considered complete upon passing the internal exam.
  2. The Driving School will update the student’s PKK profile within two business days of passing the internal exam.

§ 9 Termination of Agreement

  1. Students may withdraw from the course without giving a reason via email to kontakt@gazelka.pl. Refunds are handled according to § 2.
  2. The Driving School may terminate the agreement and remove the student from the course list immediately if the student:
    – does not begin the course within 4 months of payment,
    – appears under the influence of alcohol or drugs,
    – fails to contact the Driving School for at least 2 months after the last lesson to schedule further training,
    – violates the Regulations, particularly through aggressive behavior toward staff or other students or by disrupting classes.
  3. Use of offensive language, insulting staff, damaging property, or disturbing order may result in course termination and refusal of further cooperation.
  4. Repeated abusive phone calls, contradictory instructions, or obstructing customer service may result in refusal of cooperation.
  5. Non-participants may not enter the training area or interrupt lessons.
  6. If a student’s behavior endangers others or disrupts training, the school may end the cooperation.
  7. Refunds are handled in accordance with § 2.

Supplementary Driving Lessons

§ 1 General Provisions

  1. Supplementary driving lessons are intended for individuals who have completed a basic driving course with a positive result in the internal exam or who hold a valid driving license in category B, B+E, C, C+E, or D.
  2. Supplementary lessons may be purchased individually or in 10-hour packages.
  3. The safety rules and conduct provisions outlined in § 7 of the Driving Course section apply accordingly to supplementary driving lessons.

§ 2 Scheduling and Availability of Lessons

  1. Supplementary driving lessons are scheduled by the client independently via the online booking system, by email, or by phone.
  2. Lessons can be booked up to one month in advance.

§ 3 Standard Pricing

  1. The current price list is available on the official website of GAZeLka Driving School: https://www.gazelka.pl/en/price-list/
  2. The price for a supplementary lesson is determined at the time of booking.
  3. The client may change the date of a reserved lesson according to the rules in the online booking system and subject to the cancellation policy outlined in § 5 below.
  4. If the rescheduled lesson falls on a date with a higher applicable price, the student is required to pay the difference. If the student does not agree to the surcharge, they may cancel the lesson and receive a refund of the amount paid, within 14 days of submitting the cancellation.
  5. If the rescheduled lesson falls on a date with a lower applicable price, the student is entitled to a refund of the difference between the originally paid price and the new price. The refund will be processed within 14 days of rescheduling.

§ 4 10-Hour Package of Supplementary Driving Lessons

  1. The Driving School offers the option to purchase supplementary driving lessons as a 10-hour package. The current price list is available at: https://www.gazelka.pl/en/price-list/
  2. The package is valid for 1 month from the date of purchase.
  3. If the student withdraws after partially using the package, the lessons taken will be charged at the standard single-lesson rate applicable on the purchase date. This means the student will be charged the full price per hour for each completed lesson, not the package rate. Any remaining amount (if applicable) will be refunded within 14 days of cancellation.

§ 5 Cancelling Supplementary Lessons

    Clients may cancel or reschedule a supplementary driving lesson no later than 24 hours before its scheduled start time.
    This can be done:
    by phone – by contacting the instructor or the customer service hotline (available Mon–Fri, 09:00–20:00),
    by email – at kontakt@gazelka.pl.

    If the client fails to attend a reserved lesson and does not cancel it in time, the lesson is considered completed and is not eligible for refund or rescheduling.

Voucher

§ 1 Voucher Purchase Rules

  1. Vouchers can be purchased for any service listed in the current price list, available at: https://www.gazelka.pl/en/price-list/.
  2. The voucher is issued in the name of a specific student and is non-transferable, non-refundable, and may not be resold or transferred to another person.
  3. The voucher may be issued in physical form at one of the GAZeLka Driving School offices.
  4. The printed voucher serves a gift purpose and is not required for redemption.
  5. Payment for the voucher, including any shipping costs in case of courier delivery, must be made in full in advance – either in cash at the office or by bank transfer.
  6. The voucher does not cover the cost of medical examinations required for obtaining a PKK or PKZ.
  7. The terms of participation in a course purchased with a voucher are governed by section B of the Regulations.
  8. The terms of participation in supplementary lessons purchased with a voucher are governed by section C of the Regulations.

§ 2 Voucher Validity

  1. A voucher for a driving course is valid for 4 months from the date of purchase.
  2. A voucher for supplementary lessons is valid for 1 month from the date of purchase.
  3. After these periods, the voucher remains valid, but the Driving School reserves the right to update its value according to the current price list.
  4. If the price of the service covered by the voucher increases, the student may:
    a) redeem the voucher by paying the price difference between the voucher value and the current price,
    b) cancel the voucher and request a refund of its value – provided that the voucher has not been used or partially redeemed. Refunds for unused vouchers are issued only at the request of the purchaser, within 14 days of receipt of the request.

Final Provisions

§ 1 Complaints

  1. Complaints must be submitted in writing via email to: kontakt@gazelka.pl.
    The complaint should include:
    – Full name of the student,
    – Contact phone number,
    – Detailed description of the issue,
    – Date of the incident (if applicable).
  2. GAZeLka Driving School undertakes to review the complaint within 7 business days of receipt. If additional information is needed, the time may be extended, but not beyond 14 days. Each complaint will be reviewed individually, and a response will be sent to the provided email address or other preferred contact method indicated in the submission.

§ 2 Amendments to the Regulations

  1. The Driving School reserves the right to amend these Regulations for valid reasons, particularly in the event of:
    a) changes to legal regulations affecting the conduct of courses or supplementary driving services,
    b) introduction of new functionalities, services, or organizational changes,
    c) expansion of the service offering or introduction of new services.
  2. Students will be informed of planned amendments at least 7 days in advance via the Driving School’s website and, in the case of current clients, via email to the provided contact address.
  3. Changes to the Regulations will not affect the rights acquired by students or apply to services ordered before the amendments take effect.
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